Air France/KLM Lounge

Airport

New York (JFK)

Terminal

Terminal 1

Location

Airside

The worst possible services provided by Air France staffs at JFK terminal 1. Zero customer service at all! The guy named “Hussain” is rude, unprofessional, and disrespectful to customers. He’s an absolute disgrace to this company.

9pm EST and the doors won’t even open

Nice place to spend time.

Salon La Première Nous avons essayé ce salon en allant a Paris en passant par NYC C'est vraiment un beau salon intimiste L'espace la première est petit mais il fait l'affaire en fondons des départs Un service de haute gamme est offert par le personnel au sol Le salon clarins est sympa et permet de faire des soins La nourritire est raffinée Le salon AF a cote est juste à côté

CATASTROPHIC!!! The Air France employees at this lounge are clearly not up to standard. Unpleasant people, not competent, not understanding... we have been going there with my partner more than 5 times and it is getting worse and worse...

Excellent food!! Great aervice

5 Stars to this lounge and to Ms. Nirmala, the most pleasant attendant who was busy taking care of so many of us.

Was here at 8am on the Sunday after thanksgiving. The lounge was almost deserted and I went in with priority pass no issues. The food selection was great and the croissants were still fresh although the eggs were badly overcooked. Not much of a view though, otherwise highly recommended when it’s not busy

My flight was November 20, 6:30 PM supervisor it was so rude and she didn’t. She didn’t know her job and she texted me almost 40 minutes to finish what you wanna do. I told her my passport are ready. My flight are ready and I’m going to lose my flight please hurry up and she lazy she did it on purpose.

not for priority pass after 6

Reclamação sobre Atendimento no Lounge JFK** Gostaria de expressar minha insatisfação em relação ao atendimento que recebi no lounge JFK em Nova York. O funcionário Sr. Ramon demonstrou uma atitude extremamente antipática e arrogante, a falta de capacidade de gestão de dois cancelamentos sem nenhum tipo de educação ou simpatia. É lamentável que, em um ambiente destinado ao conforto e à hospitalidade, tenha encontrado um atendimento tão abaixo do esperado. Acredito que, se estivéssemos na Europa, a abordagem ao cliente seria significativamente diferente e mais profissional. Espero que essa situação seja considerada, pois um bom atendimento ao cliente é fundamental para a experiência de viagem.

They don’t let in with priority pass until after 6pm. When he denied, I tried to be let in because I had a Premium cabin booked to which he said a lot of other cabin members are occupying it already. They shouldn’t advertise priority pass if they won’t accept it.

The lounge is good, decent range of food and drinks, close to the Gate, but the people working at the entrance are horrible and arrogant. It happened to me 2 times that I literally had to argue with them to let me in with a Diners credit card that allows me to enter, and these people claimed that it is not allowed and they did not want to listen to me. They even threatened to call security to kick me out. I didn't give up and I asked for a supervisor who was also not trained, but after an argument they all concluded that I still have the right to enter the lounge. Such persons must not work in these places because they obviously do not know their job and create unpleasant and stressful situations. Shame on you once again, the person who wanted to call security on me. I hope I never meet you there again.

Came here twice, much nicer when it’s less crowded and empty early in the morning! I got here before 9am and it was pretty empty so it almost felt like I had the place to myself. Last time I was here when it was packed and it felt completely different. A much better experience this time around! Try the croissant! It’s buttery and flakey and a bit warm when I got one, so good!

Pleasant setting

I'm African American and Air France stole my money. I called the police at JFK and was told to sue them in court. Please if you are a person of color, they will not help you. They will say call 800 number. To spite me without my permission, issued a refund to an expired card. See photo below. They are racist and unprofessional to people of color. The supervisor broke my heart, I know if I was white I would have gotten great service. I'm very hurt and embarrassed, my trip was a humanitarian mission to Africa to help teach technology. Please don't go through what I went through. We are all human and all the same, I hope they realize, love triumph hate.

Friendly staff and comfortable lounge. No wide selection of food and beverages!

A very nice VIP lounge with a great selection of salads, entrées, and desserts. The wine and liquor choices are good enough to satisfy anyone's palette. Everything is self-service. The lounge is very clean and stays that way, thanks to the attentive staff. The bathroom is clean and small yet quaint, with a separate shower area. A highly recommended way to relax while you await your flight.

2 levels of good food and lounging. Arrived at 11am for a flight at 6:30pm, lounge was empty and started to pick up around 2pm for the 4:30pm flight. Lunch was amazing, salmon and basmati rice. No showers available, bathrooms were little tight and you barely can see the airplanes taking off RWY 13R.

Leaving Trip at AirFrance Lounge Positives: Location (easy to get there and near gate number 28). Cleanness. Availability seats & dining tables. Quick simple check-in and check-out process. Comfortable seats. Areas of Improvement Some food items are finished and NOT refilled Crowded. Limited flights show screens.

Though the lounge ambience is pretty good with nice view. The food was okay but pretty limited, second floor will have more options. But when I was there, the fire alarm rang and customers were worried what happened, then we asked and the staff just said they’re testing the system. That’s pretty bed without prior notice.