Air France/KLM Lounge

Airport

New York (JFK)

Terminal

Terminal 1

Location

Airside

The lounge is good, decent range of food and drinks, close to the Gate, but the people working at the entrance are horrible and arrogant. It happened to me 2 times that I literally had to argue with them to let me in with a Diners credit card that allows me to enter, and these people claimed that it is not allowed and they did not want to listen to me. They even threatened to call security to kick me out. I didn't give up and I asked for a supervisor who was also not trained, but after an argument they all concluded that I still have the right to enter the lounge. Such persons must not work in these places because they obviously do not know their job and create unpleasant and stressful situations. Shame on you once again, the person who wanted to call security on me. I hope I never meet you there again.

Came here twice, much nicer when it’s less crowded and empty early in the morning! I got here before 9am and it was pretty empty so it almost felt like I had the place to myself. Last time I was here when it was packed and it felt completely different. A much better experience this time around! Try the croissant! It’s buttery and flakey and a bit warm when I got one, so good!

Pleasant setting

I'm African American and Air France stole my money. I called the police at JFK and was told to sue them in court. Please if you are a person of color, they will not help you. They will say call 800 number. To spite me without my permission, issued a refund to an expired card. See photo below. They are racist and unprofessional to people of color. The supervisor broke my heart, I know if I was white I would have gotten great service. I'm very hurt and embarrassed, my trip was a humanitarian mission to Africa to help teach technology. Please don't go through what I went through. We are all human and all the same, I hope they realize, love triumph hate.

Friendly staff and comfortable lounge. No wide selection of food and beverages!

A very nice VIP lounge with a great selection of salads, entrées, and desserts. The wine and liquor choices are good enough to satisfy anyone's palette. Everything is self-service. The lounge is very clean and stays that way, thanks to the attentive staff. The bathroom is clean and small yet quaint, with a separate shower area. A highly recommended way to relax while you await your flight.

2 levels of good food and lounging. Arrived at 11am for a flight at 6:30pm, lounge was empty and started to pick up around 2pm for the 4:30pm flight. Lunch was amazing, salmon and basmati rice. No showers available, bathrooms were little tight and you barely can see the airplanes taking off RWY 13R.

Leaving Trip at AirFrance Lounge Positives: Location (easy to get there and near gate number 28). Cleanness. Availability seats & dining tables. Quick simple check-in and check-out process. Comfortable seats. Areas of Improvement Some food items are finished and NOT refilled Crowded. Limited flights show screens.

Though the lounge ambience is pretty good with nice view. The food was okay but pretty limited, second floor will have more options. But when I was there, the fire alarm rang and customers were worried what happened, then we asked and the staff just said they’re testing the system. That’s pretty bed without prior notice.