Chase Sapphire Lounge by The Club with Etihad Airways

Airport

New York (JFK)

Terminal

Terminal 4

Location

Airside

I cannot rate the inside since I did not have a chance to go in. It was a Sunday around 2pm. Reception put us on the wait-list, and told us it will take about 20 minutes. It was 30+ minutes when we received the availability text. It also requires you to be back with 10 minutes to checkin with reception. The centurion lounge is next door.

The location of this lounge gives great views, but I think they are too popular for what they can support. There are so few bathrooms for the crowds that come in, staff is constantly on the move trying to manage all the customers, and the cleaning staff are doing their best but they just can’t keep up. I was really looking forward to my time here after visiting the Etihad lounge at Dulles, but between the lackluster food, limited offerings, and kids treating the entire lounge as their play area (certainly nothing the lounge can do about that) I left and went next door to the Amex lounge.

Nice lounge with chic design. Food options were good as well!

Welcoming staff, delicious breakfast options, great beverage selection, kid-friendly. I do wish they had more couches by the windows.

Thank goodness for this lounge because they offer showers and the shower facilities in the Centurion lounge next-door we’re not working. This lounge also accepts Priority Pass, but you can only use it once per year for the Chase Sapphire, lounges. I like it because it is nice and new although it is fairly small. You will most likely have to put your name on a waiting list because they only allow 125 people maximum in the lounge at any given time. The downside of this lounge is that children run and scream at will and people are on speakerphone with no regard for their surroundings. I wish the staff would enforce policies.