KLM Crown Lounge (52)

Airport

Amsterdam (AMS)

Terminal

Main Terminal

Location

Airside

Have you ever been to a dirt hovel in sub-Sahara Africa? That is way more elegant than this crappy place. I was totally shocked when I came in. The place is the size of two football fields and it is so crowded that the only place you can get relief is going out into the terminal. The quality of people in here is somewhere between people who shoot up drugs in their arms and the homeless on the streets. They're really sleazy. The food is not very good. In fact it is very subpar. Most of the chairs are super uncomfortable. They have a couple nice ones and they were all taken. In fact almost every chair and every heart bench was taken. I spent almost 30 minutes walking around trying to find a seat. Can you believe that. They've lost complete control of this hobel. 3 hours before my flight I decided to book a shower. Error message error message. So I went up to ask why and they said because it's too close to my flight time. 3 hours are you kidding me? They said that it was booked up even an hour after my flight left. This lounge is disgusting and pathetic.

Used on few occasions never had any problems with anything absolutely great service and great selection of food & drinks on offer nice stress free area to unwind before your flight

I am disappointed because the showers are rarely available

Calm place to sit and people watch whilst waiting for a connecting flight.

Ok lounge, but quite busy. The selection of food and drinks was ok, but I was expecting a bit more. But all in all ok place to pass a few hours waiting for your flight.

Everything a lounge should have. Plenty of comfortable seating, quiet, clean, pleasant view of the planes and wide choice of food and drinks.

Great value if you are a long layover.

Nice clean lounge with good food. Comfortable.

Great place to spend a few hours waiting. During our stay the benches were very dirty

The environment was good but the invitation was not syncronized to the lounge entrance which required another login at service desk. One specific thing to mention is the service at loung bar was one of the worst i have ever experienced. The male emplyee at serivce around Oct-16 10:00am did not wash the hands before service right after blow his nose which is really disgusting. Besides, i also felt been racial discriminated as an Asian passenger of the airline. The emplyee did not even look at me when he talked to me. I will surely go to the management directly next time and ask for compensation of my loss. The management should certainly review the training process to improve the serive level. I will also report back to my conpany travel agents on the case.

Perfect. Everything you'd expect from an international lounge in its home country. Very large (much much less crowded at night) with constant service and cleaning. Self service lockers are very useful. Clean showers and bathrooms. Food is generous, with wide choice of hot or cold options. Lots of KLM related serviced available too.

Great place to relax and spend time .

Very enjoyable and convenient.

It was my first visit in a business Lounge and I found out to be very nice and comfy, Would go again anytime

Beautiful lounge with excellent food and drinks options. Certainly come early for your flight and enjoy the atmosphere and board your flight in comfort.

Conveniently located for Non Schengen flights. One of the finest business class lounges I’ve been to. Very very spacious, central food station. Showers need prior reservations. They have sleeping beds for a charge. Upstairs bar area with an outdoor terrace as well as a fine dining restaurant. Definitely one of the nicest business class lounge.

Wow! This KLM lounge is one of the best experiences one can have in life during your layover. It is an amazing service with a price for it. You feel like hone ad they have the lockets, showers, beds and also quiet areas for sleep. And not to forget the best variety of food and drinks too!

We had a 7 hour layover between fights, this was the perfect place to be to relax and pass the time comfortably. So we'll worth the cost. Clean washroom, not over crowded . Popped up to the second floor, what a view and so peaceful. This made our long trip more enjoyable.

This beautiful modern lounge is outstanding. Plenty of seating areas and zones. Lots of coffee stations. A bar with a bar tender. Hot food available for most parts of the day. KLM has done a fantastic job with this lounge. The paid bar, on the upper level, though is strange and new for most travellers.

Really a fantastic lounge from a design and comfort point of view. Really modern with lots of nooks and crannies. Private areas and spaces, along with more public spots with large TVs. The food however, that was on the mediocre side. Coffee and croissants were great, but other stuff was just okay. I was flying business class, so there was no fee, but I would certainly be willing to pay up to 40 Euro if I had a 2+ hour layover.