Lufthansa First Class Lounge (Wining & Dining)

Airport

New York (JFK)

Terminal

Terminal 1

Location

Airside

The customer service was unacceptable. In my group of 7 people, 4 went into the lounge and told the staff at the front desk that 3 more people would be coming and asked if they would be allowed to enter. The staff said yes and when the final 3 people arrived, they said they were not allowed to enter the lounge because it was “full” while there were clearly many tables available. They refused to follow through on their promise and handled the situation very poorly. One lady at the front desk straight up walked away and never came back and Lorenzo (unknown surname) said, “I’m not doing this today…” (it’s his job to talk to customers in a polite and professional manner). Lorenzo also ignored members of the group mid conversation and moved on to the next person in line.

The first class section on the top floor is small, but comfortable.. The service is also excellent and definitely a quiet oasis amongst the madhouse that is JFK T1.

Great to be in the senator Lounge for an old airport still a nice Lounge comfortable seat in the area the food was not too bad I thought it would be better considering it's in New York but beggars can't be choosers

The only positive part about the lounge was the staff at the front desk and the waiters cleaning. Otherwise this lounge does not at all adhere to the first class/senator standards of Lufthansa. The food was not good at all and there was barely any variety. There was no alcohol and I ended up buying food from outside the lounge and bringing it with me. The senator lounge is not any different to the regular lounge other than the flight of stairs to access it. Such a large space could use a lot more buffet area & variety.

I haven't had the chance to explore the entire lounge, so my review is limited to the Wining & Dining area designated for first-class passengers. I must say, the food and service here were truly exceptional, leaving me with no complaints whatsoever. What's more, Lufthansa's ground services were outstanding: I was personally escorted from the check-in area to the lounge, and this swift journey took no more than 3 minutes, which was a lifesaver considering the long queue at regular check-in and security. Then, I was guided from the lounge straight to the plane. Kudos to Lufthansa for this remarkable experience! ♥️✈️