oneworld Lounge (40) (Non-Schengen)

Airport

Amsterdam (AMS)

Terminal

Main Terminal

Location

Airside

I was dreading the lounge after experiencing the poorly designed OneWorld lounge in Seoul, however, I was pleasantly surprised in Schipol. There are plenty of places to sit and it feels more open as it stretches along windows giving it a sense of openness. The food is okay, not remarkable and the bloody Mary’s are good. It’s decent enough

Staff lack customer orientation, and can be rude about customers to one another, not realising customers may speak more languages and understand them. Something is clearly going wrong here

12/28/24 There are some hot food and fruits. The decoration is relatively new, but the space is not very big and the location is a bit difficult to find. There is a big sign saying Lounge 2 between the boarding gates D and E. Then take a seat. Go up the escalator and you will see another elevator and then go up to reach it.

Good food for a lounge. Good decor. Nice staff.

Nice lounge. Extensive range that is continuously supplemented. The Espresso Martini was fantastic! You don't sit on your neighbors lap, so it's not spacious.

Can never get in with Priority Pass! Endless waitlist for mediocre service. This is the third occasion it's happened. Won't even consider transiting through Shiphol airport next time; this being one of the prime reasons.

Truly amazing how oneworld lounge can be operated by employees who prefers to serve non white people White people are being served first and non white people have to be happy to be served. Was clearly standing there and yet she was able to turn a blind eye. She even brings coffee to their table! Hope the management will take itself as a serious player in the lounge sector and find pro active ways to encourage employees to adopt/execute standards that are compatible with what it aspires to be. What is being displayed is below any standards. Try to employ people who like to work with people and are not narrow minded. It's 2024 not 1930.........

Not a very wide selection but good enough to cater to all dietary requirements. Self-service coffee or there’s a barista at hand. Staff are quick to clean up the mess. Since this is a One World Lounge & not a single airlines, I didn’t feel it’s right to be too critical. If it were an airlines’ lounge then I would have higher expectations.

So sad when a lounge is designed without the customer in mind. This lounge epitomises "the ivory tower". Bathrooms are poorly designed - with the soap inaccessible for short people (I'm 163cm and couldn't reach) - the photo tells the story. The toilet doors are ridiculously heavy to open. The lounge is littered with dirty glasses etc as it's not regularly cleaned and you need to have a Brita water machine in order to know how to use it (and even then it is impossible to get sparkling water). Outlook is fabulous to the tarmac but otherwise a massive fail.

The check in process was abyssmal. This individual was rude and agressive. The loinge is sparsely stocked and under staffed. An awful experience. The individual in question refaued to provide her first name and her manager had no skills in de escalation.

Smaller lounge that is located a bit far from the gates but is comfortable and has showers which are a godsend after a long flight.

A quiet place to wait for a flight. Small buffet of food and drinks.

According to the staff there were no gluten free offerings. The allergen labels on the hot food are too small to read. While some items did not show Gluten they were in between gluten containing foods. Please provide something (one hot meal and /or snacks) that are certified Gluten free.

Better lounge than the Aspire lounge next door. Only the registration process is very poorly executed, especially at peak hours

Such a lovely time here with Miky. Upon entering, I felt all of my travel stress disappear. I highly recommend visiting the lounge to reset either before or during your travel.

Really nice lounge. Very attentive staff, good drinks available, half-decent food. A great way to end a holiday which involved roughing it a bit by camping at a festival. 😅

Loved the style

Absolutely horrific service. Personnel at reception need to learn how to speak to guests.

Handmade lattes with Oatly oat milk. Well presented.

What a terrible lounge.... The place is dead but they won't let you go in, even if you offer to pay. So crazy that an international airport like Schiphol doesn't even have a lounge you're able to go into!

This is a completely new and modern lounge that looks great and which had tons of space when I was there. Excellent views of the planes as well. Food ok.

Great upgrade after a couple year if renovation. It was worth the wait! Everything is great at the lounge! They even provide non dairy milk at the coffeebar now 😍

Good looking lounge, such a shame the service and the food choices are terrible. Buffet section flithy, Not to mention until I asked for a section to be cleaned so I could sit after 30 mins the staff came in droves. One world members done dirty by management.

Despite the sleek design and plentiful power outlets, my experience at the OneWorld Lounge Schiphol was marred by several disappointments. The untrained receptionist's fixation on my BA Bronze status rather than acknowledging my Business Class boarding pass reflected a lack of competence in understanding guest privileges. Furthermore, stating I’d be charged for a shower after asking to be booked in, despite it being complimentary, was another misstep in service I found very unpleasant. The shower facilities, while recently renovated, fell short of expectations for a lounge of this caliber. The easily opened shower lock and absence of essentials like a shower mat and hairdryer detracted from the overall experience: not able to wash my hair. Additionally, inadequate ventilation made the tiny room uncomfortably hot and humid. The culinary offerings left much to be desired. Extremely dry, fragmented scrambled eggs looking more like a broken frittata and a limited food selection failed to impress. The absence of self-service decaf and the lack of diversity in non-dairy milk options were notable shortcomings, fixed by asking them at the bartender who was the only professional member of the staff I happened to notice. Furthermore, essentials like white beans were nearly depleted. In the restroom, the inconvenient placement of the handsoap dispenser, too far from the sink, and the low-quality/thin toilet paper reflected a disregard for guest comfort and convenience. Moreover, the absence of disinfectant gel for toilet seats was concerning. Despite these flaws, the lounge's redeeming qualities include its abundance of power outlets, pleasant ambiance, and cleanliness. However, improvements in service and attention to detail are necessary to elevate the OneWorld Lounge to the standard expected of a premier travel hub in 2024.

The BA lounge is finally open and it was worth waiting for! Brand-new modern design, fresh look and lots of space is exactly what is needed before hopping on a short flight. Extra points for convenient phone booths and fancy champagne glasses 🤩