Plaza Premium Lounge (Arrivals)

Airport

Sydney (SYD)

Terminal

Terminal 1 (International)

Location

Landside

They had just replaced the carpet and were about to close to renovate everything else (badly needed) but the staff were great and the views were amazing. Will be wonderful when it reopens.

Booking this lounge in terminal 3 was the best thing I could have done for my elderly mother who had a 5 hour layover in London Heathrow. The staff were wonderful and very accommodating. Nothing was any trouble and even the extra help like connecting to the Wi-fi and helping with cell phone chargers were done with no fuss. Andrea was an angel and everything you would expect from a manager seeing to travellers stopping for a while in this premium lounge. The nibbles and quiet setting was a welcome oasis from the hustle and bustle of terminal 3 at Heathrow. Thank to all who contributed to this little bit of peace and rest. Grateful- Stan.

Not Recommended - Strange location, no hot food but also extremely limited choice of cold food. The only thing they do right is they have a coffee machine and plenty choices of tea. Staffs have little passion to serve customers, they ignore the empty plate in the food fridge (Sandwich, milk and apple juice were all run out) and did not greet customers once they walk in or leave the lounge. Also, shower is not included, £12 for 30 minutes.

Overall it was a good place to settle down a bit prior to heading off to London Town. Location wise is abit tricky as you need to exit terminal 3 and walk abit (less than 3 mins). food and drinks selection is simple enough but the shower service is plus point as you can take a quick shower to freshen up. Customer service was friendly and helpful too during my visit here.

Should be a newly opened longue. I didn't use the shower but shower rooms look clean. No hot food and wine.