Primeclass Lounge

Airport

New York (JFK)

Terminal

Terminal 4

Location

Airside

Antonio was amazing. Warm, funny and welcoming. Would definitely visit the lounge again.

Excellent service, the staff is very friendly

Amé la atención de shawnta y Jackeline Gracias por tanto carisma y alegría en mi vuelo Happy New year 🙌🏽

Shawntay has been absolutely amazing. Since I arrived to the lounge, she was extremely sweet and very helpful. She made sure my mom and I were well taken cared of. I really enjoyed her energy. A ray of sunshine for sure! Honestly, I’m so happy our paths crossed today. Let her continue being the light in people’s journey.

Nice quiet lounge with 2 tvs for Sunday football - plus a nice little buffet of hot and cold food, soda, beer, wine, bubbles. Jessica took good care of us!

Really nice and relaxing atmosphere. Jessica and Jacky we’re always on point giving us everything we needed and refilling all the food in the lounge.

Magnífica atención en la sala Prime Class por las señoritas Jessica y Jackie. Muchas gracias por vuestra atención y ayuda en nuestra estancia, la espera en el aeropuerto ha sido muy agradable gracias a ellas y al caballero que nos ha atendido en la recepción

Magnificent attention from the ladies Jessica and Jacky. We have felt like family and without missing anything.

Jessica & Jacky were very helpful and nice. We had an amazing experience at the Prime Class lounge thanks to them. Definitely recommend it!

Great service!

Good lounge with decent food and seating area. I went around 11:30 am as a priority pass member and the lounge was decent full . They have enough seating area and free WiFi .

Today i.e., on 25th October 2024, at ~8.55pm, I went to check if I have an access as a Citigold customer. When I entered the Terminal 4 PrimeClass lounge, the only woman handling the counter almost barked at me - ‘what..:’. Wow! Amazing staff and amazing customer service. I’m sure her supervisor can check the video footage to see the lady’s facial expressions. Why do these guys get so frustrated instead of having patience which is needed for a counter job?? Wondering how the rating is getting pushed to 4.4. Looks like a scam

I will never step into this dingy lounge for at least two reasons: 1) rude counter lady 2) ambience and food look awful

This is the worst lounge ever! I am here right now and writing this. I have a connecting flight and chose this lounge based on its star rating (unfortunately, I didn't read the comments). The space is very small, and it seems they haven't updated anything for a long time. The furniture and tables are old and dirty. There is no bathroom. There are no power sockets for EU chargers, not even for USB cables (only USA sockets). The staff is not in a very good mood. Maybe I am wrong and was expecting too much because I see some people enjoying the noodles. However, compared to European lounges, the difference is night and day. Obviously, I am in the wrong place; there must be better options. However, I saw a lot of comments and a decent overall star rating. For now, I am leaving to find a bathroom and a place to charge my phone. (Maybe this is their tactic to drive the guests out as soon as possible, not bad.) Shame

Not bad for a primeclass lounge. Comfortable sitting areas and working tables. Food is ok with some snacks and soft drinks. There is also available wine, sparkling wine and beers. There are no bathrooms or showers on site. For me, it’s ok as it’s included in my membership but I would not pay 55 USD for this. The place was to its capacity so I had to do a virtual line before entering (90 minute wait). WiFi is okay, it worked for what I needed.

Entered with Priority Pass in the AM. The food area is limited but not bad. There is fresh fruit available, alcoholic and non alcoholic drinks, instant ramen, and typical breakfast pastries. The lounge however is not comfortable and feels like a school cafeteria. There is no view and feels claustrophobic. We could not get comfortable because an employee was cleaning around the seating area. It seemed that most other people were not able to relax either.

There was any welcoming greeting when walked in the front door. The front desk person pointed the QR code telling us to scan the code to be on the waiting list. Estimated wait time about 20 to 25 minutes. Waited 30 minutes to check in to the lounge, then I saw... it was not busy at all..... what a experience....

Was not expecting the best as it’s a priority pasa lounge but was happily impressed. Comfortable seating, lots of food options with allergen descriptors, drinks and desserts. The food was really tasty! It says it closes at midnight but they are 24hrs (3 max stay). Very happy with this lounge!!