The Centurion Lounge

Airport

Los Angeles (LAX)

Terminal

Tom Bradley International Terminal (TBIT)

Location

Airside

Had a quick 3pm meal and Cocktail If you don't mind the wait then do swing by..

Food was average, service was non caring.. I heard someone ask the woman behind the bar if am she was ok as she was wincing a lot, and her answer to him was “I have my period” 😳

What a dump. Unfortunate location, set up, and management. Flies around the food, bar had a bad smell (mix of bleach and basement), one tiny bathroom for the whole lounge, and it’s impossible to find. Not a view to be found because the lounge is in a former back service hallway and not actually near the gates.

Horrible experience today at the lounge here at LAX. I have been using other lounges throughout the country but never had this rude and unprofessional experience by the representative. As we were checking in there was another young lady walking back to the lounge after using the ladies room which is on the other side of the check-in counter. In the middle checking me representative stopped and called out “Hey Girl! Come back here!" and asked her where she was going even though the lady already stated that she had already checked in and was going back to her table. The representative did not treat her with any respect. It was just so embarrassing to see all that and to see that this is how AMEX Platinum cardholders are being treated. Not sure if this is how Nordstrom or Ritz Carlton would treated this situation like this. in addition, I had two guests with me and she started to charge me $100 without even verifying the age of the minor in my party to which I asked her that she did not even ask this minor’s age. She got very defensive and become very short! Very disappointed with the experience.

Underwhelming experience at the Centurion Lounge in LAX. As a fan of airport lounges, I was expecting more, but this one fell short. Compared to the exceptional Star Alliance Lounge, the Centurion Lounge pales in comparison. The space feels cramped and crowded, which detracts from the overall comfort and relaxation you'd expect from a premium lounge. The food and drink offerings were decent but unremarkable. Maybe I visited during a peak time, but I wouldn't go out of my way to return. Disappointing, considering the hype.

The Centurion Lounge at LAX offers a professional team that ensures a welcoming and efficient experience. The lounge provides plenty of seats and various options to relax, making it a perfect spot for both unwinding and working. The calm and comfortable atmosphere is ideal for catching up on work or simply taking a break before your flight. The food selection is also commendable, with a variety of delicious options that cater to different tastes. Highly recommended! Thank you 😊

The reviews here are way too negative - the lounge has good food and it’s clean. The people working there are helpful, too. It’s definitely crowded - but that’s how centurion lounges always are…I’ve rarely had to wait to get in, though. Location is convenient right when you enter TBIT and it’s accessible from terminals 4-6 too (though it’s a bit of a walk)

Bar Experience: The bar at the Amex Centurion Lounge stands out as an exceptional highlight. The wide selection of premium spirits, expertly crafted cocktails, and knowledgeable bartenders create an unforgettable experience. The ambiance is lively yet sophisticated, making it a perfect spot to unwind before your flight. The bartenders are not only skilled but also personable, ensuring that each drink is tailored to your preferences. Whether you’re looking for a classic cocktail or something more adventurous, the bar’s offerings are sure to impress. Dining Options: While the bar excels, the dining options fall short of the same standard. The buffet-style food is average, offering a limited variety of dishes that are often lukewarm and lack flavor. The menu changes periodically, but the overall quality remains inconsistent. There are a few standout items, but they are overshadowed by the generally mediocre selection. For a lounge of this caliber, one would expect a more refined and flavorful dining experience. Seating and Comfort: The seating arrangements in the lounge are adequate but not particularly impressive. During peak hours, finding a comfortable spot can be a challenge, and the seating often feels cramped and overcrowded. The lounge could benefit from more spacious and thoughtfully arranged seating areas to enhance the overall comfort of its guests. Amenities: The amenities provided are standard for a high-end lounge but do not go above and beyond. The Wi-Fi is reliable, and there are ample charging stations for electronic devices. However, the lack of additional perks such as private workspaces or relaxation areas is noticeable. The lounge offers basic services but does not provide the luxurious extras that would elevate the experience. Staff Service: The service provided by the staff is generally friendly but can be inconsistent. During busy times, the staff seems overwhelmed, leading to longer wait times and less attentive service. On quieter days, the service improves significantly, with staff being more responsive and accommodating. Overall, the service is hit or miss, depending largely on the lounge’s occupancy. Cleanliness: Cleanliness is another area where the lounge performs adequately but not exceptionally. The common areas and restrooms are generally clean, but during peak hours, they can become untidy. The cleaning staff does their best to maintain order, but the high traffic often makes it a challenging task. Conclusion: In summary, the bar at the Amex Centurion Lounge is a standout feature, offering a top-notch experience that sets it apart. However, the other aspects of the lounge, including dining, seating, amenities, service, and cleanliness, are average at best. For a lounge of this reputation, there is significant room for improvement in these areas to match the high standards set by the bar.

Zero complaints from me. Not sure where all the hate comes from. Found a comfortable seating area right away. I was given a complimentary meal and free alchohol while I'm waiting for my flight. I got a complimentary massage and manicure while waiting for my flight. Took a power nap in the night room. 99% of the other people at the LAX are stuck sitting in the general area with crappy, uncomfortable chairs, paying for food and drinks while dealing with scummy people. It amazing to me that people can complain about this lounge when it's all complimentary. Rich douche bags I maybe? Anyways, this place is great! The staff is friendly, helpful and just outright awesome. Food and drink were good and the Exhale Spa and the women working there were excellent.